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If you have a query browse our Frequently Asked Questions
Frequently Asked Questions
  • What is Suite Collection?

    Suite Collection is a luxury hotel and experience booking platform, showcasing the most beautiful suites and extraordinary experiences around the world.

  • Can I book any room type if I don't want a suite?

    Yes! If you would like to book a different room type, simply scroll down to "OTHER ROOMS & SUITES" on the hotel's booking page to take you to their entire room collection.

  • How do I book a Tailored Experience?

    Upon completing your hotel booking, you will prompted with the opportunity to speak with our Experience Tailors for your stay. Simply fill out the form and one of our team members will be in touch to curate the incredible with you.

  • What type of experiences can your Experience Tailors create for me?

    As Walt Disney once said, "If you can dream it, you can do it". Whether it’s front-row seats at sold-out global concerts, private viewings of iconic art collections, or a meet and greet with your favourite sports superstar, our Experience Tailors can make it happen. Suite Collection does not just provide impeccable service, we are your passport to the extraordinary.

  • Can I book multiple rooms & suites to a single booking?

    Yes! Once you have found your desired hotel, simply click on the "+" symbol next to the date calendar, or alternatively click "ADD ANOTHER ROOM".

  • Can I book a custom experience?

    Yes! We have crafted a selection of experiences from across the globe. Though if you would like to alter one of the itineraries, or create a whole new adventure, please reach out to our Experience Tailors to help design your exclusive experience.

  • How can I book a suite?

    Once you have found your desired suite, click the 'RESERVE' button to complete your reservation.

  • How can I cancel my reservation?

    You can cancel your reservation by contacting the hotel directly. Please note that the hotel's cancellation policy will apply.

  • How can I contact Suite Collection?

    For any questions, please feel free to contact us at welcome@suitecollection.com

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